Internal Communication and Job Satisfaction among Employees of a Local Government in Peru
DOI:
https://doi.org/10.53732/rccsociales/e701103Keywords:
Work environment, communication, communication process, feedback, job satisfaction, workerAbstract
The objective is to determine the relationship between internal communication and job satisfaction in workers of a local government in Peru. The methodology was quantitative, non-experimental, transversal and correlational. The population and sample of the study consisted of 88 workers from a local government in Peru. The survey technique was used, which consisted of an instrument composed of 30 questions related to upward, downward, horizontal, operational, strategic communication, authority, job recognition, labor relations, task performance and administrative policies, for convenience in 2024. The results, a correlation was found between the main variables using the Spearman coefficient equivalent to 0.579, indicating that internal communication positively impacts job satisfaction in the public entity. It was concluded that effective internal communication, including clarity in information and open feedback channels, plays a fundamental role in improving the work environment. Employees feel valued, involved and motivated when communication within the organization is transparent and fluid, which fosters cohesion, teamwork, and also contributes to better performance.
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